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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Becci Ryberg

March 25, 2025

5  out of  5
rating by Becci Ryberg
"Stacey is always so helpful! I have been with Kevin's office for over 10 years now and I'm pretty sure she's helped me through everything I've ever needed!"
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Roger Wood

March 25, 2025

5  out of  5
rating by Roger Wood
"Stacy was very helpful in assisting with my claim."
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Karen Falls

March 25, 2025

5  out of  5
rating by Karen Falls
"Giving a huge thank you to Melanie Sanchez with Kevin Hale’s State Farm agency. When my neighbor in the attached duplex lost a couple of shingles due to high wind he didn’t know who to call as his agent wouldn’t help him. When I called Melanie she immediately recommended a roofing company as being highly honest and reputable. They came out yesterday and checked out the entire roof and replaced his shingles at no charge. Many thanks to Melanie and Vernon Roofing. You’ve been a blessing to these two seniors!"
We responded:
"Thank you so much for your kind words, Karen! We are so glad our team was able to help you out with your insurance and getting you taken care of. Melanie is definitely a blessing to us as well!"
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Audrey Ottem

March 20, 2025

5  out of  5
rating by Audrey Ottem
"The agents at Kevin Hale Agency are very helpful and always so kind! I’ve spoke with Stacey a few times now and she is fantastic! Always helpful and kind! Thank you!"
We responded:
"Audrey thank you for the review! Our office stives to ensure our customers are satisfied with our services and every single one of our girls do that glad that is how you feel! We appreciate your business here at Kevin Hale State Farm."
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Jordan Uselton

March 20, 2025

5  out of  5
rating by Jordan Uselton
"When I say Melanie saved me a huge headache - I mean it. She was extremely helpful in figuring out my insurance needs in regards to driving my vehicle for business purposes. I could not be more pleased with the outcome, patience, and customer service from this agency! Thank you Melanie!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Kyler A

March 18, 2025

5  out of  5
rating by Kyler A
"They have been super reliable and helpful our insurance dropped within 6 months. Itzel has been very helpful throughout everything as well."
We responded:
"Kyler, thank you so much for your 5 star review! We are proud to serve you on your insurance and will continue to strive for this level of customer service!"
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Rakesh Ponna

March 17, 2025

5  out of  5
rating by Rakesh Ponna
"She helped me with a lot generously and very pleasantly and patiently. Thank you so much mam. I’ll try to give more referral from my community. Thank you ☺️"
We responded:
"Rakesh, we appreciate your 5-star review! Thank you for allowing us to assist you with your insurance needs here at Kevin Hale State Farm. "
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Kaia V

March 13, 2025

5  out of  5
rating by Kaia V
"Melanie was amazing! She was very helpful and patient and made sure I knew every detail!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Hilda Martinez

March 7, 2025

5  out of  5
rating by Hilda Martinez
"Muy agradable la agente que nos a tenido Itzel muy profesional y nos explicó muy bien cada una de las pólizas que obtuvimos con ellos. Gracias"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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20Kt-401 Saipavan

March 3, 2025

5  out of  5
rating by 20Kt-401 Saipavan
"Great customer service. itzel was patient with me."
We responded:
"Sai we appreciate your review! Itzel is great with our customers we appreciate your business here at Kaleb Hale State Farm!"
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Oscar Mena

March 1, 2025

5  out of  5
rating by Oscar Mena
"Itzel helped us, and we couldn't be more pleased with the job she did. She is friendly, polite, and professional. She was very knowledgeable and explained everything clearly. She answered all our questions and was so helpful! Overall, we are very satisfied with our experience."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Narcissa Elsea

February 14, 2025

5  out of  5
rating by Narcissa Elsea
"very helpfull giving me the best affordable insurance quotes"
We responded:
"Narcissa, we appreciate your 5-star review! Thank you for allowing us to assist you with your insurance needs here at Kevin Hale State Farm."
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Melissa Stevens

February 3, 2025

5  out of  5
rating by Melissa Stevens
"Very impressed with their customer service; especially Jessica she is awesome! She was professional and went above and beyond to help me."
We responded:
"Melissa, thank you so much for your 5 star review! We are proud to serve you on your insurance and will continue to strive for this level of customer service!"
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Scott Smith

January 29, 2025

5  out of  5
rating by Scott Smith
"Itzel was personable and professional. I met with her to go over my life insurance options and she made it a pleasant conversation. Thank you so much for all the knowledge!"
We responded:
"Scott, we appreciate your 5-star review! Thank you for allowing us to assist you with your insurance needs here at Kevin Hale State Farm. "
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Joe Kreutziger

January 28, 2025

5  out of  5
rating by Joe Kreutziger
"My agent, Itzel, was very helpful and informative. I’ve been dragging my feet on getting a life insurance policy, and she made it quick and easy. Definitely recommend."
We responded:
"Thank you for your review, Joe! We are so glad Itzel was able to help you finalize your Life Insurance. We strive to provide the best customer service in an effective and informative way! "
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Pam Siegert

January 20, 2025

5  out of  5
rating by Pam Siegert
"Itzel was very helpful ."
We responded:
"Thank you for your review, Pam! We are so blessed to have Itzel on our team. She is always super quick to help, and her knowledge of insurance is such an asset to us and our community. "
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David Considine

January 17, 2025

5  out of  5
rating by David Considine
"Excellent customer service"
We responded:
"David, thanks so much for your positive review! We are so glad our customer service was helpful. We strive to keep our customer service quick, efficient, and kind! "
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Blaze N Mommy

January 14, 2025

5  out of  5
rating by Blaze N Mommy
"Itzel From State Farm, Contact Me Today To Ensure My Husband and I Had The Best Coverage For Our Automobile's. And Thank God She Did Cause We Really Wasn't Fully Covered, So She Explained Everything To Us And Now We'll Covered, God Forbidden I Pray We Never Will Have To Use It. Itzel Was Very Kind And Easy To Talk With, She's Also Working For A Good Man Kevin Hale. I've Stayed With State Farm Because of Kevin and Melanie, Their Like Family. Thanks Again Vernessa Locke"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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tracy butcher

January 10, 2025

5  out of  5
rating by tracy butcher
"I have to say my experience with this State Farm Agency was EXTREMELY SATISFACTORY! Jessica took the time to explain each and every aspect of the policy that I signed up for. I walked away from this experience more knowledgeable in the insurance I purchased, than I have ever with any other insurance company! Thank you so much Jessica for the experience!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Katie Jackson

December 18, 2024

4  out of  5
rating by Katie Jackson
"Itzel was great to work with. We went over the terms and recommendations together and she got me set up very quickly and easily. The only reason I didn’t rate 5/5 is because I’ve only just started working with them!"
We responded:
"We appreciate your review! We’re striving to improve and love to hear any suggestions you have for how we can earn that fifth star! Thank you for choosing State Farm for your insurance needs!"
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Ryan Scheffler

December 17, 2024

5  out of  5
rating by Ryan Scheffler
"Stacey handled my issue immediately, resolving in minutes with dedication. Entire staff are so smart about my needs. They make my insurance the easiest piece of my business."
We responded:
"Ryan Thank you for the 5 Star review! We are always happy to hear our customers are happy with our customer service we appreciate your business here at Kevin Hale State Farm!"
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Daniel Gonzalez

December 6, 2024

5  out of  5
rating by Daniel Gonzalez
"Itzel was fantastic! She helped me set up my account, and the whole process was quick and easy."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Melissa Newton

November 18, 2024

5  out of  5
rating by Melissa Newton
"Fantastic office personnel, fantastic agent. I have been with this agent for several years and never had any issues."
We responded:
"Melissa we appreciate your review! Thank you for allowing us assist you with your insurance needs here at Kevin Hale State Farm."
Profile photo of Olena Fomichova

Olena Fomichova

November 18, 2024

5  out of  5
rating by Olena Fomichova
"I would like to express gratitude to this insurance company!! Expecially Melanie who did an absolutely amazing job! Her service was fast, smart, and efficient. As a non-native English speaker, I was a bit concerned about communication, but Melanie understood me perfectly, even from halfway across the world. She was incredibly patient, clear, and kind throughout the entire process. It’s rare to feel like someone truly works for you, but that’s exactly what I experienced. Melanie went above and beyond to help me not only with my rental insurance but also with insuring my two cars—and even managed to secure discounts for all of them! I initially called just to inquire about rental insurance, but after seeing how quick, thorough, and thoughtful Melanie was, I decided to add my cars, and it was definitely worth it. What really impressed me was her patience and the clarity with which she explained everything, making a potentially stressful process completely stress-free. I felt supported every step of the way. Melanie is truly the best, and I’m beyond grateful for her exceptional service. Thank you for everything, Melanie! I can’t express how thankful I am for your help!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Addison Hudson

November 15, 2024

5  out of  5
rating by Addison Hudson
"Absolutely love the people in this office. They are ready and willing to answer any questions regarding your insurance policy and most importantly, THEY’RE KIND! This is exactly what you need when you’re reaching out to discuss any unfortunate events that may require a future claim. They made me feel comfortable during a difficult time!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"